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Pakej MyGov*Net provides special broadband packages to key public institutions, including schools and healthcare facilities under the Ministry of Health Malaysia, to improve reliable and affordable digital access.

The Pakej MyGov*Net is available now until further notice.

Government schools, healthcare facilities under KKM, and public institutions participating in the MyGov*Net initiative are eligible.

Contact an Allo direct-sales representative, email admin@allofibremy.com, or call 019-641 5618.

Customers will be charged RM500 or the remaining contract balance, whichever is higher.

The Win Over Plan offers new customers who switch from another service provider free broadband subscription fees for up to six months, subject to eligibility and terms.

The Win Over Plan is valid from July 2024 until further notice.

New customers who are currently within or outside a contract with another service provider may apply.

Yes. Customers must provide their latest internet broadband invoice.

Eligible customers receive invoices with no subscription charge for up to six months. The applicable package price begins from the seventh-month bill.

Yes. A Voice Home Plan can be added for RM30 monthly. Domestic and international call charges apply.

Yes, subject to a RM500 deposit.

It rewards eligible terminating Allo Fibre customers who successfully refer a new customer to an Allo Fibre package.

The referrer receives RM50 for every successful new-customer referral.

All Allo Fibre customers who are in the process of terminating their service may participate.

Customers residing within an Allo Ready-for-Service area may subscribe.

The reward is credited within 30 working days from the new customer’s activation date.

No. Self-referrals are not allowed.

No. Rebranding does not interrupt connectivity or existing services.

No. Your existing contract remains valid.

No. Account details remain unchanged and personal data continues to be protected under applicable security requirements.

Avoid unverified links and confirm messages with us at 019-641 5618 or admin@allofibremy.com.

Residential plans are available at 100Mbps, 300Mbps, 500Mbps and 1Gbps, subject to service coverage.

Choose a plan online, contact an authorised dealer, call 019-641 5618, or email admin@allofibremy.com.

Yes. The Voice Home Plan is RM30 per month. A one-time RM100 charge applies with a 12-month subscription. Call usage is charged separately.

Malaysians require a MyKad. Non-Malaysians require a valid passport.

A RM300 refundable deposit applies, subject to there being no outstanding balance when the service is terminated. Additional upfront charges apply to 12-month contracts.

Applications are generally processed within five working days after email verification.

No recontract applies when upgrading a residential plan. Any remaining existing contract period must still be served.

Yes. A new 12- or 24-month contract may apply if you are still within your existing contract.

Yes. During the contract period, an early termination fee of RM500 or the remaining contract balance, whichever is higher, applies.

Termination can take up to 30 working days. Applicable refunds may take up to 90 working days from submission.

SME plans are available at 100Mbps, 300Mbps, 500Mbps and 1Gbps, subject to coverage.

Yes. A one-time charge applies to SME packages subscribed with a 12-month contract.

Applicants need a MyKad or passport. Locally registered companies must also provide the applicable company-registration or incorporation documents with sufficient validity.

Yes. A refundable RM500 deposit applies for a 24-month contract. A 12-month contract also includes a RM400 one-time charge.

Applications are generally processed within five working days after email verification.

No. A Voice Business Plan with one voice line can be added for RM30 per month. Call usage is charged separately.

Yes. An additional Fixed IP is RM200 per month.

Yes. An existing Fixed IP may be carried forward to the new plan.

Yes. An early termination fee applies during the contract period, and the ONT and router gateway may need to be returned.

Enterprise service is designed for higher reliability, scalability, business automation and specialised networking requirements.

Packages include WAN and LAN IP connectivity and an enterprise-grade router. Managed services may be offered as an add-on.

Enterprise packages are available with a 24-month contract only.

There is normally no deposit. Foreign-registered companies must pay a refundable RM1,000 deposit.

Standard commercial-building installation is waived. Additional or data-centre cross-connect work may carry a one-time charge.

Manage accounts, change plans, pay bills, view payment history, update your profile, request relocation or ownership transfer, and access the chatbot.

Use the Allo Selfcare Portal through the website or the mobile application.

A welcome email is sent to your registered email address, followed by an SMS reminder to your registered contact number.

Allo continues to expand its network while maintaining service quality. Register your interest or email admin@allofibremy.com to help prioritise future expansion.

You will receive a call and email confirming the appointment after the order is processed.

Yes. Contact 019-641 5618 or admin@allofibremy.com for assistance.

You may appoint someone aged 18 or above who can approve equipment placement, additional work and installation completion.

An Allo Fibre Authorised Installer will complete the work.

Installation normally takes two to four hours, depending on the property and required work.

Prepare at least two power outlets for the equipment. An additional outlet is needed when subscribing to voice services.

Drilling may be necessary at the point of entry. The installer will request your approval first.

Yes. Non-standard cabling, internal wiring or additional work may incur charges under Allo’s rate card.

The first bill includes prorated charges for the first month and the full charge for the following month.

Check your spam or junk folder, log in to the Selfcare Portal, or contact the careline.

Bills may include the broadband subscription, voice usage, value-added services, one-time charges and applicable deposits.

Payments can be made through FPX or card in the Selfcare Portal, JomPAY, or selected Kedai Tenaga counters and kiosks.

Your customer code is your account number and appears on your bill.

Payment processing and restoration may take up to three business days, depending on the payment channel.

The Optical Network Unit and WiFi router have a two-year warranty. DECT phones are not covered. Damage caused by negligence is excluded.

An Easy Mesh Node can be purchased for RM249 by calling 019-641 5618 or emailing admin@allofibremy.com.

No. Allo Fibre plans include an ONU and WiFi router, plus a DECT phone where applicable.

Restart the ONU and router, test using a wired connection near the router, and pause heavy downloads. If the issue continues, contact the careline with your account details.