Terms & Conditions
Find the terms, service schedules and promotional conditions that apply to Allo products and services.
General terms and service schedules
Download the official documents governing your service.
General Terms and Conditions
Terms governing all Allo products and customer agreements.
Download PDF ↗Internet Services
Service schedule for Allo internet and broadband services.
Download PDF ↗Data Services
Service schedule for business and enterprise data services.
Download PDF ↗Data Centre Services
Service schedule covering Allo data-centre services.
Download PDF ↗General Terms and Conditions
This agreement is binding between the customer and Allo Technology Sdn. Bhd. (199901026101 / 501001-A).
01Definitions and interpretation+
The agreement covers the subscribed services, applicable service application, commencement date, customer equipment, service payments and the Allo systems used to provide the service.
02Services+
Services begin on activation and normally continue for the applicable 12- or 24-month contract period. Early termination may incur RM500 or the remaining contract balance, whichever is higher.
03Service payments+
Customers must pay the charges shown on their invoices by the stated due date. A one-time charge applies to a 12-month contract, and refundable deposits may apply to foreign customers or foreign-registered companies.
04Customer responsibilities+
Customers must provide accurate information, obtain permission for installation, comply with applicable laws and acceptable-use requirements, and must not use the service for unlawful, abusive or network-disruptive activities.
05Installation and access+
Customers must provide safe access to the premises and obtain any required owner, management, riser-room or Main Distribution Frame approval before installation.
06Equipment and system safety+
Allo-provided equipment must not be removed, relocated, modified or damaged. Customers may be responsible for repair or replacement costs arising from negligence, loss or unauthorised changes.
07Warranty and maintenance+
Allo will investigate faults and may troubleshoot, repair, modify or replace relevant system components. Preventive and corrective maintenance may be performed where required.
08Suspension or interruption+
Allo may suspend service for maintenance, testing, emergencies, non-payment, unlawful use or network protection. Reasonable efforts will be made to restore interrupted services.
09Termination+
Services may be suspended or terminated for unpaid charges, false information, unsafe premises, unauthorised equipment, misuse or a material breach. Customers may terminate with at least 30 days’ written notice and must settle applicable charges.
10Liability and indemnity+
Liability is subject to the limitations stated in the official agreement. Customers are responsible for claims arising from their installation arrangements, equipment and use of the service.
11Account security+
Customers are responsible for protecting usernames, passwords, PINs and other account-access credentials, and for activity performed through their account.
12Intellectual property+
Website content, software, graphics, logos, videos and other protected materials may not be copied, distributed or reproduced without permission.
13Notices, variation and governing law+
Allo may update applicable terms with notice. The agreement and related disputes are governed by Malaysian law and the jurisdiction of Malaysian courts.
Promotion Terms & Conditions
Promotions are available only to customers who satisfy their stated eligibility, duration, coverage and contract requirements.
MyGov*Net
Applicable during the promotion period+
MyGov*Net
Applicable during the promotion periodSpecial broadband packages for participating government schools, healthcare facilities and eligible public institutions, subject to customised contract terms and service availability.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Win Over Plan
From July 2024 until further notice+
Win Over Plan
From July 2024 until further noticeEligible new customers switching from another internet provider may receive free subscription fees for up to six months, subject to supporting documents and promotion qualifications.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
LinkPass Program
Applicable during the program period+
LinkPass Program
Applicable during the program periodEligible terminating Allo customers may receive RM50 for each successfully activated referral to an Allo Fibre package.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Six Months Free Promotion
During the specified promotion period+
Six Months Free Promotion
During the specified promotion periodAn online promotion offering up to six months’ subscription rebate to qualifying new residential customers, subject to upfront payment and package terms.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Gelombang Ungu
During the specified promotion period+
Gelombang Ungu
During the specified promotion periodA promotional Allo Fibre offering available to eligible customers, subject to coverage, package qualifications and the stated minimum contract period.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Customer Loyalty Programme
During the specified promotion period+
Customer Loyalty Programme
During the specified promotion periodSelected existing customers may receive package upgrades or monthly discounts when renewing their service under the applicable contract terms.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Three Months Free Promotion
During the specified promotion period+
Three Months Free Promotion
During the specified promotion periodQualifying customers may receive a subscription-fee rebate for the stated promotional period. Only one promotion may be applied at a time.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
Raya Promotion – Triple Your Speed
25 April 2022 – 31 July 2022+
Raya Promotion – Triple Your Speed
25 April 2022 – 31 July 2022Archived residential promotion offering 300Mbps at RM109 with a 24-month contract to qualifying new customers.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.
CNY Promotion – Triple Your Speed
1 February 2022 – 31 March 2022+
CNY Promotion – Triple Your Speed
1 February 2022 – 31 March 2022Archived residential promotion offering 300Mbps at RM109 with a 24-month contract to qualifying new customers.
- Only one promotion may apply at a time.
- Availability is subject to service coverage and successful application.
- Benefits may be forfeited if the subscribed plan is modified or terminated early.
- Personal information is handled under the applicable privacy policy.